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King Khaled International Airport in Riyadh maintained the leading position in October among international airports handling 15 mn or more passengers annually, marking its third month at top spot, according to aviation regulator Gaca’s monthly report. Jeddah’s King Abdulaziz International Airport came in second.
The methodology: The aviation watchdog evaluates 11 metrics relating to passenger experience, including waiting times for travel procedures, time spent collecting baggage and at passport and customs controls, access for travelers with limited mobility, as well as other internationally recognized criteria.
The breakdown:
- In the 5-15 mn passenger category, King Fahd International Airport in Dammam ranked first, followed by Prince Mohammed bin Abdulaziz International Airport in Madinah;
- Abha International Airport in Asir topped the 2-5 mn passenger group, followed by King Abdullah bin Abdulaziz International Airport in Jizan;
- Qurayyat Airport led the domestic airports category.
IN OTHER AVIATION NEWS-
Budget carrier Flyadeal had the fewest complaints among the Kingdom’s airlines in October, with 11 complaints per 100k passengers and a 99% on-time resolution rate, according to a separate Gaca report. Meanwhile, Riyadh’s King Khalid International Airport had the lowest complaint rate among international airports with more than 6 mn yearly passengers, logging just 12 complaints for the month with a 100% on-time resolution rate.
