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New standards for home delivery services: The Municipalities and Housing Ministry is seeking feedback on municipal requirements for home delivery services (pdf) that outline standards for professionalism, hygiene, and safety, as well as the necessity for municipal licenses and commercial activity permits. The regs will be up for public consultation on Istitlaa until Thursday, 31 October.
Vehicle specification: Vehicles (cars or bikes) must be exclusively dedicated to delivery, properly licensed, and branded with the company’s name or trademark. They must be regularly cleaned, sterilized, and kept free from pollutants or odors. Hot and cold foods must be transported separately, and medications must be sealed in secure bags.
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Packaging + handling: Food must be packaged in non-absorbent, odorless, and safe materials, with separate compartments for hot and cold items. Drinks should be tightly sealed, preferably in metal cans, and all packaging must carry warnings in Arabic and English. Additionally, tools and surfaces used must be food-grade and comply with approved specifications.
Delivery worker licensing + attire: Delivery workers must have valid permits, a health certificate, and wear unified company-branded uniforms. They are required to maintain good hygiene practices, wear masks and gloves, and refrain from placing food on passenger seats. Workers are prohibited from delivering food if they are ill and are encouraged to participate in food safety training.
ICYMI- The Transport General Authority halted last week the issuance of new licenses for motorcycles used to deliver mobile app orders This pause will remain in effect until new regulations are released as part of a broader push to regulate the sector. Companies currently operating under licenses obtained during the experimental phase will not be affected, but the pilot phase has officially ended.
